Refund policy


Our policy is 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.

To be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.

Some types of merchandise cannot be returned. For example, perishable items such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, flammable liquids or gases.

Other items that cannot be returned include:
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are given: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio tapes or vinyl records that have been opened.
* Any item that is not in its original condition, damaged or missing parts for any reason that is not due to an error on our part.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to inform you that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.

Delayed or Missing Refunds (if applicable)
If you have not yet received a refund, first check your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before the refund is posted.
If you have done all of the above and still have not received your refund, please contact us at
Sale or Promotional Items (if applicable)
Only items sold at regular price are eligible for a refund. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We will only replace items that are initially defective or damaged. If you would like to replace your item with an identical item, please email us at and send your item to 74 wellington north, 301, Sherbrooke, QC, j1h5b8, Canada.

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Upon receipt of the returned item, a gift certificate will be sent to you.

If the item was not listed as a gift at the time of purchase, or if the gift recipient had the order sent to them with the intention of returning it to you at a later date, we will send them the refund and they will know that you have returned their gift.
To return your product, you must send it to the following postal address: 74 wellington north, 301, sherbrooke, QC, j1h5b8, Canada.

You are responsible for the shipping costs associated with the return of your item. They are not refundable. If you receive a refund, the return shipping costs will be deducted.

The time it takes to receive the exchanged product may vary depending on where you live.

If you are shipping an item valued over $90, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.